If your order arrives damaged, incorrect, or does not meet our quality standards, our support team will work with you to provide an appropriate resolution.
1
Contact Support
Email our support team with your order number and a description of the issue. Please include photos when applicable.
2
Request Review
Our team will review your request and verify the issue to determine the appropriate resolution.
3
Resolution Process
Once approved, we will provide a replacement, store credit, or refund when applicable.
At US Amino Peptides, quality and customer satisfaction are our priorities. If your order arrives damaged, defective, or incorrect, we will review the issue and work toward a prompt resolution.
Take Photos
Document the product and packaging to help us verify the issue.
Contact Support
Submit your order number and supporting photos to our customer support team.
Receive Your Replacement
Once verified, we will provide replacement instructions, store credit, or other applicable solutions.
Request Submitted
1 Business Day
Review & Verification
1–3 Business Days
Resolution Approved
1 Business Day
Note:Resolution times may vary depending on the nature of the request and the payment provider involved.
